ITIL is the world’s most widely recognized IT service management certification. Therefore, most of the customers and business owners are on the look-out for certified ITIL professionals to optimize their IT services and IT professionals pursuing the ITIL certification as a part of their professional development. ITIL describes the processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value while maintaining a minimum level of competency and allows the organization to establish a baseline from which it can plan, implement, and measure.